Lost Child Process Guide

Assess and Notify

Reported lost at:
Notified by:
Contact #:

Interview of reporting person:

Child's name:
Child's age:
Child's gender:	Male Female

Child's description:
(Hair/hat/helmet color, jacket/shirt color, pants color, skis or snowboard, distinguishing characteristics)

Child last seen where:
How long ago:
Skiing/snowboarding:	Y N
Ability level:	Beg. Int. Adv.
Where is child's equip.:
With anyone (whom):
Came with whom:
Child's cell #:

Notification Steps:

Notify Security supervisor on radio ch-1.
Announce who you are, and ask that they stand by for a report of a lost child.
Give description as recorded above.
Notify the Ski Patrol Base on radio ch-2.
Notify the Lift Operations supervisor on radio ch-12

Note: A staff member with a radio must accompany the reporting person until the child is found

Lost Child Procedures

Step 1

Security immediately moves to designated exit points:
1. Circle area
2. Main parking lot exit
3. Hotel parking exit
Ski Patrol / Mountain Safety immediately moves to designated exit points:
1. Ski patrol ambulance exit (gate near Alpine lift)
2. Backside gate exit
3. Whitney's Way cut-over to Boulder Ridge parking lot
Lift Ops supervisor to notify each lift station
- Operators post message and start looking for child

Step 2:

The designated staff member (with a radio) will proceed with the reporting person to the area where the child was last seen.

Step 3:

If child was skiing/snowboarding

The designated staff member should wait with the reporting person at the bottom of the last slope the child was skiing.
Direct the patrol dispatcher to notify all on-snow patrollers and mountain safety.
Identify and void the lost persons lift ticket.

If child was NOT skiing/snowboarding

The designated staff member will do a cursory search the are where the child was last seen.
Direct Courtesy staff to start a Facilities search of the all indoor public locations.
Direct Lodge Maintenance to check restrooms - (Lodge maintenance) Radio Channel 10
If child was previously skiing, check the racks for the child's skis.
Direct Security to check the reporting persons vehicle - (Security) radio channel 1.

Step 4 (if child is not found within one hour):

Notify the General Manager, Risk Manager or MOD
Full area search and patrol sweep (Patrol Supervisor) Radio Ch-2
Call other family or friends

Lost Parent Procedure

When a child reports a lost parent, a staff member will accompany the child on a search of the immediate area. Then escort the child to guest services.